Returns & Exchanges
At Utz, we take pride in the quality of our snacks and want you to be completely satisfied with every crunch. If your order arrives damaged or incorrect, please contact us within 14 days of delivery for a full refund or replacement.
Contact Support
Email our customer service team with your order number and a brief explanation of the issue regarding your snack shipment.
Provide Proof
Attach a clear photo of the damaged packaging or incorrect items so we can document the quality concern for our kitchen team.
Verification
Our team will review your request within 48 business hours to verify the snack quality issue and approve your claim.
Resolution
Once approved, we will issue a full refund to your original payment method or ship out a fresh replacement at no extra cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing